Still, if you have some new information to add, don’t hesitate to comment. Backlog – This status means that the request is useful but it’s either impossible to process right now or we don’t see enough value in it.In Progress – A developer is already working on the issue.This status is set manually, so there can be a delay between your answer and the status change. It could be additional logs, version information, steps, screenshots, and so on. Wait for reply – Our team members will set this status when more details are required from you.Declined only means that right now we’re considering the request to be out of scope of our development activities. This is not necessarily the end of the issue: even if it’s been Declined at one point, it may still become Open and even Fixed later. But a declined issue doesn’t mean that you’ve wasted your time. Declined – This one may sound mean and might make you feel disappointed.In this case, you can try to gather and provide some examples from well-known open-source projects or describe real-life workflows.
To be discussed – We’re not so sure about the request and would like to hear other opinions from the community.Open – This means we’ve acknowledged the issue, in other words, it’s reproducible, clear, has enough information, and in line with our product vision.They will check if it has all the needed information, whether other similar issues have already been reported, and if it might be part of an existing issue (see duplicates). Soon enough, one of our QA or support engineers will go through and validate the ticket. Submitted – This is the first issue state you’ll see after creating a new issue.Don’t worry if it’s not perfectly described, we’ll help you! What do the different issue states mean? Tip: Instead of gathering information manually, you can just use Help | Collect Troubleshooting Information and Help | Compress Logs and Show in ….Īnyway, it’s always better to report an issue than not to.
#YOUTRACK STROMS CODE#
#YOUTRACK STROMS HOW TO#
If you don’t know how to do something, and an Internet search has not been helpful, use this option. Under this menu, there are three options:Ĭontact Support… – this one will open a page with a form to submit a support request. Right in PhpStorm, just like in any other JetBrains IDE, you have the Help menu: In this post, I’d like to tell you a little about how we manage feature requests and bug reports, and how to submit your feedback so that it will make an impact faster.įirst of all, let’s see what channels are available for sending us feedback, be it bug reports, feature ideas, requests for help, and so forth. Without your feedback, the product would have never become what it is today! But the biggest part of our team is you – our community. Our developers, QAs, and support engineers work together to deliver the PHP IDE to help you craft the best software. PhpStorm has grown tremendously and added many features and subsystems. Back in 2009, it had the working name ‘WebIDE’, which incidentally is why our tickets in YouTrack have the prefix WI. It’s been 10 years since PhpStorm first came out. What do the different issue states mean?.
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